mpocash link Casino & Sportsbook Data Care and Privacy Policy

This page describes what we collect when you use mpocash link and how we keep that data protected, including KYC, account verification and withdrawal review.

Overview of mpocash link data practice

We explain our data handling simply. We cover the data we collect for account setup, deposits and withdrawals, and for app and live-dealer service operation. We state where we store data and how we share it for payment, security checks and fraud prevention.

We operate services only where local law permits. We outline your rights, how to contact our support team, and how to change or delete information we hold.

Details of what mpocash link collects

We collect personal identity details when you register. We collect name, date of birth, national ID number or passport details for KYC checks, and contact details such as email and phone number.

We collect payment information when you add funds or request withdrawals. We collect the payment method and transaction reference. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet and major banks such as mobile banking, local payment, online payment and e-wallet for processing transactions.

We record basic device and connection data when you use our app or web services. We record IP address, device model, operating system, and session logs to help secure accounts and improve load for live-dealer streams and mobile app performance.

KYC
We verify identity documents and match them to the account holder for withdrawal approval and regulatory checks.
Two-factor
We may offer two-factor authentication; we store only the settings and verification tokens needed to secure the account.
Transaction logs
We keep a record of deposit and withdrawal histories for auditing and dispute resolution.

We share limited data with third-party processors to provide our service. We share identity and transaction data with payment processors for settlement, with verification vendors for KYC, and with security services for fraud detection.

We may transfer data to service providers whose servers are located outside your jurisdiction. We apply safeguards and contractual protections when we transfer data internationally.

We limit data use to account operation, payment processing, security and legal compliance.

mpocash link privacy team

mpocash link policy on use, retention and your rights

We use personal data to open and verify accounts, to process deposits and withdrawals, and to review transactions flagged for security or compliance. We use aggregated data for service improvement and analytics.

We retain verification records and transaction logs for a period necessary to meet legal, tax and anti-fraud obligations. We apply access controls and encryption to protect stored data.

We provide ways to manage your data. We handle requests to view, correct or request deletion of personal data through our support channels. We respond to identity verification or access inquiries and we document actions taken during withdrawal review.

How mpocash link works with payments and events

We integrate with payment partners to move funds. We reconcile transactions with partners and we keep records of settlement references. We link transaction codes to deposits and withdrawals for dispute handling and for audit purposes.

We process some data to provide tailored content such as live-dealer table availability and mobile app stream settings. We may also use non-identifying usage data to improve latency for live blackjack and roulette tables and to prioritise streaming for users on low-data connections.

Your regional context and contacts

We maintain support channels for common locations and events. We record support interactions to improve response quality. For local service inquiries, we keep a routing log of requests originating from JakartaSurabaya and Bandung

We note public event names such as Liga 1 and Piala AFF for service planning; we do not use event mentions to profile individuals.

We protect personal data with technical measures and staff training. We enforce account access procedures for password resets and two-factor changes, and we review withdrawals where identity checks are incomplete or where additional proof is needed.

Recap and contact

We collect the minimum personal data needed to operate accounts, verify identity, support payments (including DANA, e-wallet and mobile banking) and to keep our services secure. We limit internal access and we work with processors under contract to protect your data.

We respond to privacy queries via our support centre. We monitor routine maintenance windows and holidays such as Idul Fitri and Idul Adha for service planning and notice.

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